http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/-t1.htm Thu, 26 Nov 2009 02:35:21 GMT 10 http://i88.servimg.com/u/f88/13/78/73/62/logo10.png http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/-t1.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/dental-health-t87.htm saviyah hey everyone.. i'm saviyah.. i'm very conscious with my dental health.. it really a turn off if you have this bad breathe and stuff.. specially to guys right.. hmm.. i think we should just brush our teeth daily, not only it's good but its refreshing too... Frequently Asked Questions (FAQs) Thu, 26 Nov 2009 02:35:21 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/dental-health-t87.htm#180 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/dental-health-t87.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/steps-to-transition-to-new-server-t86.htm Anonymous I will be replacing my old server with a new server shortly and I need to know the sequence of steps needed to transfer your program to the new server. Thank you. Frequently Asked Questions (FAQs) Fri, 20 Nov 2009 14:26:32 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/steps-to-transition-to-new-server-t86.htm#178 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/steps-to-transition-to-new-server-t86.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/confirmations-t25.htm Anonymous
Dental Senders seamlessly integrates with your practice management software and is fully automated. Once all text messages and e-mails (and calls) are delivered, we provide your staff with a full delivery report status.]]> Frequently Asked Questions (FAQs) Thu, 16 Apr 2009 21:12:55 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/confirmations-t25.htm#14 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/confirmations-t25.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/appointments-not-showing-t85.htm Anonymous
Thomas]]> Frequently Asked Questions (FAQs) Mon, 16 Nov 2009 17:40:08 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/appointments-not-showing-t85.htm#175 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/appointments-not-showing-t85.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/text-messages-all-questions-related-to-text-messages-t54.htm Administrator Absolutely. You have several choices here. Please watch our video tutorials to learn more. When you set up your Dental Senders account the system will default to send text messages to all patients If you need to edit the text message options you will need to log into your Dental Senders Account 1. Option one is have text messages "on" for all patients. This is the default setting. 2. Option two, If a patient requests not to receive text message you can turn text ... Frequently Asked Questions (FAQs) Thu, 16 Apr 2009 21:39:35 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/text-messages-all-questions-related-to-text-messages-t54.htm#20 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/text-messages-all-questions-related-to-text-messages-t54.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/text-messages-and-marketing-your-patients-using-campaign-t84.htm Administrator Dental Senders Campaign feature let's you communicate with your patients by text. The New York Times - Text-Message Marketing by MARK COHEN 9/23/09 http://www.nytimes.com/2009/09/24/business/smallbusiness/24texting.html?pagewanted=all Mobile text messaging, the same 160-character dispatches first popularized by nimble-fingered teenagers, may be the closest thing in the information-overloaded digital marketing world to a guaranteed read. The use of text messaging, also called ... Frequently Asked Questions (FAQs) Fri, 13 Nov 2009 00:10:09 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/text-messages-and-marketing-your-patients-using-campaign-t84.htm#173 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/text-messages-and-marketing-your-patients-using-campaign-t84.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/appointment-confirmations-t83.htm Anonymous How can I mark a patient "complete" or confirmed once they called our office so that they don't receive another text or email? Frequently Asked Questions (FAQs) Tue, 10 Nov 2009 23:50:33 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/appointment-confirmations-t83.htm#169 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/appointment-confirmations-t83.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/training-for-dental-senders-t77.htm Administrator We have scheduled training available everyday at the following times 9AM PST 12 noon PST You can join in on any of these training sessions and demonstrations by following these instructions. You will want to do this 5 minutes before the training is due to begin. You can join these training sessions as often as you want. Please join our training meeting by clicking the link below and following the directions https://www2.gotomeeting.com/join/167126018 Please use ... Frequently Asked Questions (FAQs) Tue, 27 Oct 2009 00:58:42 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/training-for-dental-senders-t77.htm#152 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/training-for-dental-senders-t77.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/patient-gender-t82.htm Anonymous Thank you]]> Frequently Asked Questions (FAQs) Mon, 09 Nov 2009 19:26:28 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/patient-gender-t82.htm#165 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/patient-gender-t82.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/newsletters-still-email-you-guys-the-articles-and-you-attach-them-for-me-t71.htm Anonymous
Emailed 3 articles last week for upload and nothing has happened.

I resent the articles and my DS info today.

Thanks ,

myosin]]> Frequently Asked Questions (FAQs) Mon, 12 Oct 2009 12:49:07 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/newsletters-still-email-you-guys-the-articles-and-you-attach-them-for-me-t71.htm#134 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/newsletters-still-email-you-guys-the-articles-and-you-attach-them-for-me-t71.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-much-longer-until-we-can-send-txt-right-before-appt-t81.htm Anonymous FROM WHAT I UNDERSTAND, WE WILL SOON BE ABLE TO SEND PTS A TXT 1-2 HRS BEFORE APPT. HOW SOON WILL THIS BE AVAILIBLE BC IT WILL BE VERY HELPFUL. THANKS! Frequently Asked Questions (FAQs) Tue, 03 Nov 2009 22:19:22 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-much-longer-until-we-can-send-txt-right-before-appt-t81.htm#158 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-much-longer-until-we-can-send-txt-right-before-appt-t81.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/can-i-edit-the-review-before-i-goes-on-micro-site-t80.htm Anonymous ) CAN I DO THIS? IF NOT CAN WE MAKE THIS AN OPTION IN THE FUTURE?]]> Frequently Asked Questions (FAQs) Tue, 03 Nov 2009 22:17:24 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/can-i-edit-the-review-before-i-goes-on-micro-site-t80.htm#157 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/can-i-edit-the-review-before-i-goes-on-micro-site-t80.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/is-it-possible-to-pull-up-a-list-of-patients-that-we-have-marked-no-text-messages-t79.htm Anonymous Is there a way to sort our patient files on dental senders so that we can pull up a complete list of patients whose personal notifications have been marked "no" for text messages? Frequently Asked Questions (FAQs) Tue, 27 Oct 2009 19:51:13 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/is-it-possible-to-pull-up-a-list-of-patients-that-we-have-marked-no-text-messages-t79.htm#155 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/is-it-possible-to-pull-up-a-list-of-patients-that-we-have-marked-no-text-messages-t79.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/30-day-appt-reminder-t76.htm mrsbrooks Is there a way to have a different message for the 30 day appt reminder (ie- this is just a reminder) that is different from the 2 day notice that says call to confirm? Frequently Asked Questions (FAQs) Sat, 24 Oct 2009 15:46:45 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/30-day-appt-reminder-t76.htm#151 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/30-day-appt-reminder-t76.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/text-message-text-t74.htm Anonymous Can we change the body of the text message to our own unique message? If yes, how do we do this? I would like to add our phone number to the message of the text. Frequently Asked Questions (FAQs) Tue, 20 Oct 2009 14:10:45 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/text-message-text-t74.htm#148 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/text-message-text-t74.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/what-is-white-list-for-emails-t75.htm Administrator The White list is the term given so your email provider recognizes an incoming email address. Different email providers e.g. Hotmail, gmail, Webmail etc. have control over what emails get into your Inbox (often based on your custom settings). Dental Senders has a 95% success rate of delivering emails into the Inbox. However, that’ no good to you if you are one of the 5%. To ensure that we deliver emails into your Inbox please do the following 1. Open up your email site. This is the ... Frequently Asked Questions (FAQs) Tue, 20 Oct 2009 23:38:15 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/what-is-white-list-for-emails-t75.htm#149 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/what-is-white-list-for-emails-t75.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-do-i-force-an-update-so-that-new-email-addys-are-added-to-your-database-t73.htm Anonymous i have noticed that some new email addreses and cell phone numbers are not being added to your database of my patients. Can I force an updating of the database so that these new patients are included? thanks! Frequently Asked Questions (FAQs) Sat, 17 Oct 2009 12:53:19 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-do-i-force-an-update-so-that-new-email-addys-are-added-to-your-database-t73.htm#146 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-do-i-force-an-update-so-that-new-email-addys-are-added-to-your-database-t73.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/campaigns-how-does-it-work-can-i-create-my-own-templates-t57.htm Administrator So you love the idea of Dental Senders “Campaigns” by email but you'd like to use different templates and emails. You want something with more “sexiness and style”. Can you do this? Our goal is to provide the easy option and the more advanced option. The easy option will be very simple email with limited graphics and "splash". The more advanced option allows you to create your own HTML code (or you take the sample code we have provided below) and you edit that to meet ... Frequently Asked Questions (FAQs) Thu, 20 Aug 2009 21:52:47 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/campaigns-how-does-it-work-can-i-create-my-own-templates-t57.htm#99 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/campaigns-how-does-it-work-can-i-create-my-own-templates-t57.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/survey-results-changed-t72.htm Anonymous I have noticed in the last week or so that the MicroSite surveys have been added IMMEDIATELY to my MicroSite, without allowing me to review them prior to acceptance. What is up with that? In the past, we were able to review them first, then accept, delete or disable the review. If we accepted them, they appeared on our MicroSite. Now, ALL reviews are accepted into our MicroSite. We have to access the site, and THEN delete them. This of course would leave us open to an unfavorable ... Frequently Asked Questions (FAQs) Mon, 12 Oct 2009 15:28:17 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/survey-results-changed-t72.htm#136 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/survey-results-changed-t72.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/my-logo-on-dental-senders-communications-t70.htm Anonymous I uploaded my logo at 600x160 px and set it at 100% in the upload window. Why is it so small on all of the DS communications? How can I make it a banner to include all of the black space at the top of each communication?
Thanks,
Stephen]]> Frequently Asked Questions (FAQs) Sat, 10 Oct 2009 00:53:53 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/my-logo-on-dental-senders-communications-t70.htm#131 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/my-logo-on-dental-senders-communications-t70.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/import-microsite-surveys-to-my-web-site-t69.htm Anonymous Thanks.
Stephen]]> Frequently Asked Questions (FAQs) Thu, 08 Oct 2009 22:14:29 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/import-microsite-surveys-to-my-web-site-t69.htm#128 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/import-microsite-surveys-to-my-web-site-t69.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/inactive-patients-receiving-emails-and-or-text-messages-t68.htm Administrator Why are my Inactive patients receiving emails and/or text messages? When Dental Senders starts working with your office on Day 1 any patients that are marked Inactive in your Practice Management Software (PMS) we don’t pull into your new Dental Senders account. However after the first day of using Dental Senders any patient that you mark Inactive in your PMS needs to separately turned off in your Dental Senders account. To do this follow these instructions 1. Log into your DS ... Frequently Asked Questions (FAQs) Tue, 06 Oct 2009 19:40:19 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/inactive-patients-receiving-emails-and-or-text-messages-t68.htm#127 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/inactive-patients-receiving-emails-and-or-text-messages-t68.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/surveys-that-rank-my-web-site-higher-t63.htm Anonymous So I have been keeping an eye on my surveys and my site rankings on Google. I have been getting more reviews, but my website ranking has been getting lower. I thought that the more surveys I had on your micosite, my rankings on my business website would also go up. Please explain how to accomplish this. We push all the surveys into a site that we created to be reviewed and ranked by Google. The more posts and relevant verbiage should push you higher. That said others in your area may ... Frequently Asked Questions (FAQs) Tue, 15 Sep 2009 17:52:30 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/surveys-that-rank-my-web-site-higher-t63.htm#113 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/surveys-that-rank-my-web-site-higher-t63.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/for-patients-who-do-not-have-a-cell-phone-or-email-t67.htm Anonymous I am reviewing your website but have some questions that would help in the decision of whether this program would be beneficial to this practice or not. First off, we have patients that have neither email nor cell phones. Is there an automated message that is left on answering machines in patient homes or played when a patient answers their home phone? If this program is also a notification method for inactive patients and patients needing to schedule recalls, are they able to be notified if ... Frequently Asked Questions (FAQs) Thu, 01 Oct 2009 18:16:18 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/for-patients-who-do-not-have-a-cell-phone-or-email-t67.htm#124 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/for-patients-who-do-not-have-a-cell-phone-or-email-t67.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/open-dental-linux-server-setup-t65.htm Anonymous
I have all the database ip, username, pass, etc the same as I use to connect with open dental and sqlYog, but it keeps telling me it dosn't work. I used to have dental senders going with it for the past few years using the same setup, but know when I reinstalled it isn't working.

Any help?]]> Frequently Asked Questions (FAQs) Sat, 19 Sep 2009 15:06:23 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/open-dental-linux-server-setup-t65.htm#118 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/open-dental-linux-server-setup-t65.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/changing-the-delivery-date-for-emails-t66.htm Anonymous I now deliver email reminders 2days before the appointment. How can I change that to 4 days to give patients more time to check their emails. Thank you. Frequently Asked Questions (FAQs) Mon, 28 Sep 2009 16:27:45 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/changing-the-delivery-date-for-emails-t66.htm#120 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/changing-the-delivery-date-for-emails-t66.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/logo-how-do-i-make-my-logo-bigger-on-emails-t64.htm Administrator Some clients have requested that their logo be bigger. While we would like that too sometimes it's just not possible with the free version of Dental Senders. It's not that we don't want to make your logo bigger but we really want to be able to deliver your emails into the patients Inbox. Dental Senders is very successful in delivering emails to your patients Inbox. The percentage ratio of text to images/logos has to have a balance, otherwise it is recognized by email providers as spam. Because ... Frequently Asked Questions (FAQs) Fri, 18 Sep 2009 00:53:26 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/logo-how-do-i-make-my-logo-bigger-on-emails-t64.htm#117 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/logo-how-do-i-make-my-logo-bigger-on-emails-t64.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/different-last-names-t62.htm Anonymous If family members have different last names (i.e. a mom and child - Mom's last name is Smith and childs last name is Jones) is it correct to assume if I don't have mom's cell phone and email in the child's chart then the child would NOT receive an email and/or text? Is that correct? Frequently Asked Questions (FAQs) Mon, 14 Sep 2009 21:37:04 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/different-last-names-t62.htm#112 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/different-last-names-t62.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/date-and-time-reminders-t61.htm Anonymous Does the system know to insert the date and time of the patients upcoming appointment? I changed the verbiage to reflect what our office uses but usually when I send out emails I always include the date and time of their appointment - will the system know to insert the appropriate date and time? Frequently Asked Questions (FAQs) Mon, 14 Sep 2009 21:35:30 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/date-and-time-reminders-t61.htm#111 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/date-and-time-reminders-t61.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/campaigns-is-there-a-select-all-option-t59.htm Anonymous email to all our patients, without clicking on each individual email
address? Like a "send to all" option.]]> Frequently Asked Questions (FAQs) Wed, 02 Sep 2009 21:48:14 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/campaigns-is-there-a-select-all-option-t59.htm#106 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/campaigns-is-there-a-select-all-option-t59.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/reminders-1-2-hrs-before-appointment-t60.htm Anonymous When will the feature that will remind pt of appointments 1-2 hours before appointment be avalible? Frequently Asked Questions (FAQs) Thu, 03 Sep 2009 18:26:43 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/reminders-1-2-hrs-before-appointment-t60.htm#108 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/reminders-1-2-hrs-before-appointment-t60.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/emergency-and-congingency-planning-t58.htm Administrator Everyone backs up their data regularly, right (most of us everyday)? Even with the most rigorous systems in place things still happen when you're least prepared. Here's a couple of worst case scenerios and my first example happened to a client of ours: 1. Your office is robbed and your computets are stolen. Your backup unknown to you was off for weeks. 2. System Failure and no backup. 3 A flood and everything is destroyed. 4. A fire. I know these things won't happen to ... Frequently Asked Questions (FAQs) Mon, 31 Aug 2009 18:38:48 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/emergency-and-congingency-planning-t58.htm#103 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/emergency-and-congingency-planning-t58.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/newsletters-how-does-it-work-t19.htm Administrator Dental Senders e-Newsletters enables you to contact your patients each month to inform them of services in your office and in the dental industry as a whole. Dental Senders' e-Newsletters has the ability to be modified by you so that you are effectively getting your message out. Dental Senders e-Newsletters can be sent with your photo or your logo, allowing you to continually build your brand with your patients. Dental Senders has pre-populated 3 articles into each newsletter. These ... Frequently Asked Questions (FAQs) Thu, 16 Apr 2009 21:20:24 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/newsletters-how-does-it-work-t19.htm#19 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/newsletters-how-does-it-work-t19.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/call-back-list-t46.htm Anonymous i need to know how or if you are able to send and email or text to certain patients that we have on our call back list and let them know we have and opening today or tomorrow. Frequently Asked Questions (FAQs) Thu, 23 Jul 2009 12:34:50 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/call-back-list-t46.htm#77 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/call-back-list-t46.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/update-emails-t56.htm Anonymous my understanding is that a patients email is only updated when they have a appointment remider a dormant patient or birthday. However if i have a patient and i want to send them a campaign about an appoinment , and they gave me a new email how will dental senders update that in their system so that i can send them a message Frequently Asked Questions (FAQs) Thu, 20 Aug 2009 20:39:18 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/update-emails-t56.htm#96 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/update-emails-t56.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/surveys-what-are-dental-senders-patient-surveys-t18.htm Administrator Dental Senders™ provides a consistent and effective way to survey your patients without having to press a button. The Dental Senders™ survey allows you to benchmark the level of patient satisfaction in your practice! * Customizable questions * Automatically gathers patient feedback for your MicroSite * Configurable answer options * View reports and patient feedback All surveys are automatically sent via email to patients the three days after the patients appointment ... Frequently Asked Questions (FAQs) Thu, 16 Apr 2009 21:16:53 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/surveys-what-are-dental-senders-patient-surveys-t18.htm#18 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/surveys-what-are-dental-senders-patient-surveys-t18.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/recare-reminders-t44.htm Maximus In my practice patients have different Recare appointment schedules. The common schedules are 3 months, 4 months and 6 months. How does the systemt differentiate what Recare schedule has? Where do I check to see if a delivery has been made? Frequently Asked Questions (FAQs) Mon, 08 Jun 2009 15:16:20 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/recare-reminders-t44.htm#53 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/recare-reminders-t44.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-does-your-site-comparte-with-demand-force-t43.htm Anonymous Hello We work with a similar company called Demand Force. The big difference between the two is that I have to pay them and yours appears to be free. Also, they seem to manage our reviews...... and with yours we are more the managers. I have been doing research and finding that your users are getting listed high up on google maps. Is there something we can get from dental senders that you know we can not get with demand force besides the obvious mentioned above. Thank you Frequently Asked Questions (FAQs) Tue, 14 Jul 2009 03:19:46 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-does-your-site-comparte-with-demand-force-t43.htm#73 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-does-your-site-comparte-with-demand-force-t43.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/changing-the-logo-t42.htm Anonymous
I am trying to update the logo using configure logo icon. The ImageWizard starts,
I browse for my *jpg file, I can upload it successfully, I can crop it, I get the message
"Process Successfully completed". After I press "Finish" I cannot see the new image
and the text is still "No image selected".

Can this bug be fixed, so I can upload our logo?

Thank you,

Roxy]]> Frequently Asked Questions (FAQs) Fri, 10 Jul 2009 16:00:30 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/changing-the-logo-t42.htm#70 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/changing-the-logo-t42.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/all-phone-numbers-uploaded-are-not-cell-phones-t31.htm Anonymous My software is Eagle soft but the numbers that were added were not ALL Cell phones, thus no text messages (which was the primary reason i signed up). What now? Frequently Asked Questions (FAQs) Sun, 17 May 2009 22:25:01 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/all-phone-numbers-uploaded-are-not-cell-phones-t31.htm#41 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/all-phone-numbers-uploaded-are-not-cell-phones-t31.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/deliveries-t29.htm Anonymous How do I set deliveries of the emas & text? Frequently Asked Questions (FAQs) Thu, 30 Apr 2009 18:33:59 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/deliveries-t29.htm#27 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/deliveries-t29.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-does-dental-senders-add-new-or-edited-patient-contact-information-t24.htm Administrator How to upload patients into Dental Senders from my software? Go to your server where you set up Dental Senders on day 1. Click the "start" button on the bottom left of your computer screen Click Programs or All Programs Look for "Dental Senders" on the right of the screen Click Dental Senders, Concierge, Concierge Controller A box will open up Click "Launch Advanced" Click "Upload Patients' Click out of all open boxes. That's it you ... Frequently Asked Questions (FAQs) Thu, 16 Apr 2009 21:50:08 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-does-dental-senders-add-new-or-edited-patient-contact-information-t24.htm#23 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-does-dental-senders-add-new-or-edited-patient-contact-information-t24.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/microsite-access-t33.htm Anonymous
Can persons not a patient of record access the MicroSite?]]> Frequently Asked Questions (FAQs) Mon, 25 May 2009 02:59:58 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/microsite-access-t33.htm#44 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/microsite-access-t33.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/daily-chart-t30.htm Anonymous ]]> Frequently Asked Questions (FAQs) Thu, 07 May 2009 13:30:16 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/daily-chart-t30.htm#35 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/daily-chart-t30.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-do-i-use-dental-senders-t12.htm Administrator Getting started is easy! Simply click on the “Create a free account” in the top right corner of the page and follow the prompts. It only takes a couple of minutes! Frequently Asked Questions (FAQs) Thu, 16 Apr 2009 21:10:45 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-do-i-use-dental-senders-t12.htm#11 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-do-i-use-dental-senders-t12.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/can-dental-senders-help-me-reactivate-dormant-patients-t17.htm Administrator YES! Dental Senders will automatically pinpoint patients who have not been in the practice for exactly one year. Dental Senders will automatically text and/or e-mail those patients reminding them that it has been a year since your office has seen them. The message will encourage them to call for an appointment. Effective, active communication with your patients significantly reduces the risk of your patients going elsewhere and helps stimulate practice productivity. Frequently Asked Questions (FAQs) Thu, 16 Apr 2009 21:15:32 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/can-dental-senders-help-me-reactivate-dormant-patients-t17.htm#17 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/can-dental-senders-help-me-reactivate-dormant-patients-t17.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-does-dental-senders-automated-monthly-recalls-work-t16.htm Administrator Each day Dental Senders will automatically notify patients that are due or overdue for a cleaning and check-up with your office. Patients will receive a text and/or e-mail to remind them that they need to call your office as soon as possible. You have the ability to customize the message that is delivered. Frequently Asked Questions (FAQs) Thu, 16 Apr 2009 21:14:30 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-does-dental-senders-automated-monthly-recalls-work-t16.htm#16 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-does-dental-senders-automated-monthly-recalls-work-t16.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/does-dental-senders-offer-patient-birthday-greetings-t15.htm Administrator
Dental Senders will then automatically text message and e-mail your patients with a personalized birthday greeting from your practice.

By logging into your Dental Senders account you will be able to see who a birthday greeting was delivered.]]> Frequently Asked Questions (FAQs) Thu, 16 Apr 2009 21:13:23 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/does-dental-senders-offer-patient-birthday-greetings-t15.htm#15 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/does-dental-senders-offer-patient-birthday-greetings-t15.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-customizable-is-dental-senders-t13.htm Administrator Dental Senders can be tailored to fit every practice's need. Dental Senders allows you to upload your logo so that it goes out automatically with all communications. This allows you to continually build your brand with your patients. All text and e-mail messages are delivered with your customized message exactly when you want them. Frequently Asked Questions (FAQs) Thu, 16 Apr 2009 21:11:37 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-customizable-is-dental-senders-t13.htm#13 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-customizable-is-dental-senders-t13.htm http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-much-does-dental-senders-cost-t9.htm Administrator
However, some clients have requested that they do not want logos on their emails. If you want to use Dental Senders without our partner logos the cost is $149 a month. There are no set up fees or contracts.]]> Frequently Asked Questions (FAQs) Thu, 16 Apr 2009 21:09:33 GMT http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-much-does-dental-senders-cost-t9.htm#9 http://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/how-much-does-dental-senders-cost-t9.htm