Appointment Reminders - Can Dental Senders be configured to have different verbiage on its reminders for different confirmations

Can Dental Senders be configured to have different verbiage on its reminders for different confirmations. For example, we confirm 1 week before the visit and verify/remind 1 day before. Can different messages be sent for these 2 types of contacts.?

Administrator wrote:Can Dental Senders be configured to have different verbiage on its reminders for different confirmations. For example, we confirm 1 week before the visit and verify/remind 1 day before. Can different messages be sent for these 2 types of contacts.?

Yes, Dental Senders can send out two messages.

Message 1 can be sent anywhere from 1 -6 days (you pick the number of days in advance) of the scheduled appointment. This is an Appointment Reminder message and you can edit this under the “Appointments” tab.

Message 2 is “Save The Date” reminder. This reminder goes out anywhere from 7-30 days (you pick the number of days in advance) prior to the appointment. This message can’t be edited at this time. It is the same structure as the Appointment Reminder email with the only difference being the patient is requested to Save the date. The patient can’t confirm from this reminder as it is too far in advance. They can confirm from the Appointment Reminder email which is sent 1-6 days in advance.

Where can the settings for the "Save the Date Reminder" be found?

Dr. T wrote:Where can the settings for the "Save the Date Reminder" be found?

You need to be on the computer where your Dental Senders was set up (99% of the time this is the server)

1. Go to your server (or the computer where you installed Dental Senders)
2. Click the “Start” button (bottom left of your computer screen)
3. Click “Programs” or “All Programs”
4. Look for the Dental Senders program
5. Click Concierge and then Concierge Controller
6. A box will open up. Click “Admin”
7. Click “Enable Future Sync” (there will be a tick in the box)
8. Go to "Set up and Delivery"
9. Select "Days of Operation" here you will see a tab for each day of the week. You will need to do each day individually. If you want the "Save the Date" reminders to go out 4 weeks in advance but in 28 where you are prompted e.g. on the Monday tab put in 28, next go to Tuesday etc.
10. Do this for each day you are open. Then click "Apply"
11. Click the red X at the bottom right of the screen of the box you are now in.
12. That's it, you are done.

That’s it your done.

Thank you, that was easy enough.

Out of curiosity what do you recommend as the best setting for appointment reminders; 1 day or 2 days?

I use 1 days notice but I recently heard the Levin group recommend 2 days to give 1 extra day to fill a cancellation.

Also I don't remember my forum username and password. Can that be emailed to me?

Dr. T wrote:Thank you, that was easy enough.

Out of curiosity what do you recommend as the best setting for appointment reminders; 1 day or 2 days?

I use 1 days notice but I recently heard the Levin group recommend 2 days to give 1 extra day to fill a cancellation.

Also I don't remember my forum username and password. Can that be emailed to me?

We recommend 2 days. Here is what we see working best:

Monday appointments reminders delivered on Thursday
Tuesday appointments reminders delivered on Friday
Wednesday appointments reminders delivered on Monday
Thursday appointments reminders delivered on Tuesday
Friday appointments reminders delivered on Wednesday
Saturday appointments reminders delivered on Thursday

We'd like to add text about appointment cancellations - "If you need to make any changes to the appointment you scheduled just remember Dr Bult respectfully requests 48 business hour notice."

Please advise if this can be done & how. Thx.

FaithBul wrote:We'd like to add text about appointment cancellations - "If you need to make any changes to the appointment you scheduled just remember Dr Bult respectfully requests 48 business hour notice."

Please advise if this can be done & how. Thx.

Yes.

1. Log into your DS account
2. Click on Appt tab
3. Click on Configure Email
4. Update "Personal Message" with verbiage you want
5. Click Submit

This message will now be included in your email appt reminder.

Out of curiosity what do you recommend as the best setting for appointment reminders; 1 day or 2 days?

____________

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mafiafran wrote:Out of curiosity what do you recommend as the best setting for appointment reminders; 1 day or 2 days?

____________

Most clients go with 2 days e.g.

Monday appts have reminders sent on Thursday

Tuesday appts have reminders sent on Friday

Wednesday appts have reminders sent on Monday

Thursday appts have reminders sent on Tuesday

Friday appts have reminders sent on Wednesday