SAME DAY REMINDERS GOING OUT TOO LATE

We signed up for same day reminder yesterday and today the reminders are going out about 20 min before the pt appointment and the setting is set to 2 hours before. Thanks for any help you can give...

SWILLIAM wrote:We signed up for same day reminder yesterday and today the reminders are going out about 20 min before the pt appointment and the setting is set to 2 hours before. Thanks for any help you can give...

Please do the following

1. Go to your Concierge
2. Change the hours from 2 to 3

This should fix the time differences. If not, please call us

I have made that change and it is still sending some of the reminders out a few minutes before the appointment. Some of the reminders in the report we receive are fine but others are 10 minutes before the appointment. PLease help!

swilliam wrote:I have made that change and it is still sending some of the reminders out a few minutes before the appointment. Some of the reminders in the report we receive are fine but others are 10 minutes before the appointment. PLease help!

OK... we will need to troubleshoot this for you.

Does that mean that I need to call you or you will call our office: Steven Williams 816-531-1648?

? wrote:Does that mean that I need to call you or you will call our office: Steven Williams 816-531-1648?

Sorry that some same day reminders are being sent too close to the appt. Two options

1. Leave as is and we will have an update next week
2. Turn Same Day Reminders off in the Concierge and wait till the new release comes out next week.