SAME DAY REMINDERS GOING OUT TOO LATE
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SAME DAY REMINDERS GOING OUT TOO LATE
We signed up for same day reminder yesterday and today the reminders are going out about 20 min before the pt appointment and the setting is set to 2 hours before. Thanks for any help you can give...
SWILLIAM- Guest
Re: SAME DAY REMINDERS GOING OUT TOO LATE
Please do the followingSWILLIAM wrote:We signed up for same day reminder yesterday and today the reminders are going out about 20 min before the pt appointment and the setting is set to 2 hours before. Thanks for any help you can give...
1. Go to your Concierge
2. Change the hours from 2 to 3
This should fix the time differences. If not, please call us
Administrator- Admin
- Posts : 332
Join date : 2009-04-16
Still not working
I have made that change and it is still sending some of the reminders out a few minutes before the appointment. Some of the reminders in the report we receive are fine but others are 10 minutes before the appointment. PLease help!
swilliam- Guest
Re: SAME DAY REMINDERS GOING OUT TOO LATE
swilliam wrote:I have made that change and it is still sending some of the reminders out a few minutes before the appointment. Some of the reminders in the report we receive are fine but others are 10 minutes before the appointment. PLease help!
OK... we will need to troubleshoot this for you.
Administrator- Admin
- Posts : 332
Join date : 2009-04-16
Re: SAME DAY REMINDERS GOING OUT TOO LATE
Does that mean that I need to call you or you will call our office: Steven Williams 816-531-1648?
?- Guest
Re: SAME DAY REMINDERS GOING OUT TOO LATE
? wrote:Does that mean that I need to call you or you will call our office: Steven Williams 816-531-1648?
Sorry that some same day reminders are being sent too close to the appt. Two options
1. Leave as is and we will have an update next week
2. Turn Same Day Reminders off in the Concierge and wait till the new release comes out next week.
Administrator- Admin
- Posts : 332
Join date : 2009-04-16
Dental Senders Q & A Forum :: Frequently Asked Questions (FAQs) :: Frequently Asked Questions (FAQs)
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