Why didn't my reminders for Monday go out?

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Why didn't my reminders for Monday go out?

Post  amanda on Sat Jun 19, 2010 12:25 pm

Hi,

Ger set up concierge & my dentalsenders account on our computer last week. I have a few appointments on for this monday (including myself to test this system) and neither my text or email reminder went out on Thursday like it was set up to do. Why? My dashboard also says no texts or emails were delivered. Is my system set up right? I even left my computer on over the weekend, which I am not really comfortable doing.

amanda
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Re: Why didn't my reminders for Monday go out?

Post  Administrator on Tue Jun 22, 2010 4:32 pm

amanda wrote:Hi,

Ger set up concierge & my dentalsenders account on our computer last week. I have a few appointments on for this monday (including myself to test this system) and neither my text or email reminder went out on Thursday like it was set up to do. Why? My dashboard also says no texts or emails were delivered. Is my system set up right? I even left my computer on over the weekend, which I am not really comfortable doing.

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Our messages did not go out

Post  dycalhem on Fri Jun 25, 2010 2:12 pm

Our messages have not gone out to patients for the past week. What's up?

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Re: Why didn't my reminders for Monday go out?

Post  Administrator on Fri Jun 25, 2010 5:26 pm

dycalhem wrote:Our messages have not gone out to patients for the past week. What's up?

We're here to help so call us on 888-771-6074 so we can get you back online. one of the following has happened

1. You updated your Practice Management Software
2. Your internet connection is down/faulty
3. You turned off the software4.

Call us and we will have it going again for you.
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Re: Why didn't my reminders for Monday go out?

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