Live Call Delivery Service

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Live Call Delivery Service

Post  drfife on Tue Aug 31, 2010 7:21 am

Are there plans to add the ability to confirm appointments by pressing "1" on the Live Call Delivery Service?

Currently we have in the message for the patient to call and confirm.

It would be much more efficient if the patient could press "1" to confirm their appointment or press "2" to be connected to our office to reschedule.

Competitors of DentalSenders have this feature.

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Re: Live Call Delivery Service

Post  Administrator on Thu Sep 09, 2010 11:47 am

drfife wrote:Are there plans to add the ability to confirm appointments by pressing "1" on the Live Call Delivery Service?

Currently we have in the message for the patient to call and confirm.

It would be much more efficient if the patient could press "1" to confirm their appointment or press "2" to be connected to our office to reschedule.

Competitors of DentalSenders have this feature.

We had this feature when we first launched and we removed it as it provided more problems than solutions e.g. phones are smaller than 10 years ago and we had people pressing the wrong keys they thought they confirmed the appt when they didn't. they showed up for the appt and the office thought they were not confirmed. Our messgae now is simple and to the point

1. You have an appt.
2. We expect to see you at the appt.
3. If you have any questions call us

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