email delivery confirmations

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email delivery confirmations

Post  katharin on Tue Oct 19, 2010 1:14 pm

We are not getting email reminder reports on a consistent basis. I was concerned that our reminders were not going out, but when I look on our dashboard it does show reminders that have gone out. I am concerned that patients may have confirmed and I am not getting those either?? I have to manually go into "dental senders" and print the sent reminder list along with the mode of transportion; the reminder went out as. We some times get emails to the office for this list that I have been doing sporadically manually. I also checked under the 'my account' tab and it does have our office email in there. I have also checked our spam folder as well. Thanks for your help!

katharin
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Re: email delivery confirmations

Post  Administrator on Tue Oct 19, 2010 1:37 pm

katharin wrote:We are not getting email reminder reports on a consistent basis. I was concerned that our reminders were not going out, but when I look on our dashboard it does show reminders that have gone out. I am concerned that patients may have confirmed and I am not getting those either?? I have to manually go into "dental senders" and print the sent reminder list along with the mode of transportion; the reminder went out as. We some times get emails to the office for this list that I have been doing sporadically manually. I also checked under the 'my account' tab and it does have our office email in there. I have also checked our spam folder as well. Thanks for your help!

Can you call us or provide your username so we can check your account? Thanks.
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how many days in advance of appt

Post  drfills on Thu Oct 28, 2010 10:03 pm

How many days in advance of appointment do emails go out?

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Re: email delivery confirmations

Post  Administrator on Fri Oct 29, 2010 11:23 am

drfills wrote:How many days in advance of appointment do emails go out?

This all depends on how you have set it up on your server. You have many choices re. time of delivery and days in advance. If you need help on your current set up please call us and we can walk you through deliver set-up.
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