Daily Sign In Sheet duplicate entries
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Daily Sign In Sheet duplicate entries
When viewing the sign in sheet we have noticed that our patients are listed more than once with what appears to be the same information. Can you tell me why this is happening and how we can stop it?
Thanks,
Nancy
Thanks,
Nancy
z2thdr- Guest
Re: Daily Sign In Sheet duplicate entries
z2thdr wrote:When viewing the sign in sheet we have noticed that our patients are listed more than once with what appears to be the same information. Can you tell me why this is happening and how we can stop it?
Thanks,
Nancy
The "Daily Sign In Sheet" highlights for you what communications we have sent for each patient. You may notice that some patients are only on it once and others twice. Here's why
If a patient is on the "Daily Sign In Sheet" twice then you have the "Save the Date" reminders turned on too (this is a configuration setting in the Concierge).
This is an example:
Patient John scheduled his appointment 6 months before his next appt. He will receive a "Save the Date" 1 month before his appt and two days before the appt. This patient will be on the "Daily Sign In Sheet" twice.
Patient Bob schedules an appointment two weeks before his scheduled appt. date. Because the "Save the Date" is delivered a month ahead of the scheduled appt. patient Bob will not receive a "Save the Date" reminder he will only get a two day in advance "Appointment Reminder". This patient will only be on the "Daily Sign In Sheet" once.
By Dental Senders putting the patient on the "Daily Sign In Sheet" twice you know that patient received two reminders i.e. "Save the Date" and "Appointment Reminder"
If the patient is only on the "Daily Sign In Sheet" once you know they only received the "Appointment Reminder"
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