Patients Receiving duplicate SMS reminders
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Patients Receiving duplicate SMS reminders
Patients are receiving two sms reminders for a single appointment. I checked the Admin to ensure 1 sms delivered 1 day before the appointment and don't know where else to configure.
thanks
thanks
jnicolas- Guest
Re: Patients Receiving duplicate SMS reminders
jnicolas wrote:Patients are receiving two sms reminders for a single appointment. I checked the Admin to ensure 1 sms delivered 1 day before the appointment and don't know where else to configure.
thanks
This can only happen for one of two reasons
1. You changed the configuration in your Concierge e.g. added secondary or added future syncs
2. You have the concierge installed on more than one compute
Administrator- Admin
- Posts : 332
Join date : 2009-04-16
Re: Patients Receiving duplicate SMS reminders
I have the "secondary sync" unchecked.
Concierge is only on one pc.
Today's appointment delivery report shows normal deliveries, i.e. no duplicates. I'm crossing my fingers that the configuration is correct now, but where do I find where I might have added "future syncs"?
Concierge is only on one pc.
Today's appointment delivery report shows normal deliveries, i.e. no duplicates. I'm crossing my fingers that the configuration is correct now, but where do I find where I might have added "future syncs"?
jnicolas- Guest
Re: Patients Receiving duplicate SMS reminders
jnicolas wrote:I have the "secondary sync" unchecked.
Concierge is only on one pc.
Today's appointment delivery report shows normal deliveries, i.e. no duplicates. I'm crossing my fingers that the configuration is correct now, but where do I find where I might have added "future syncs"?
OK.. keep us posted and if you need us to take a look call us
Administrator- Admin
- Posts : 332
Join date : 2009-04-16
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