Patients Receiving duplicate SMS reminders

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Patients Receiving duplicate SMS reminders Empty Patients Receiving duplicate SMS reminders

Post  jnicolas on Sat Apr 10, 2010 12:23 pm

Patients are receiving two sms reminders for a single appointment. I checked the Admin to ensure 1 sms delivered 1 day before the appointment and don't know where else to configure.
thanks

jnicolas
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Patients Receiving duplicate SMS reminders Empty Re: Patients Receiving duplicate SMS reminders

Post  Administrator on Mon Apr 12, 2010 12:45 pm

jnicolas wrote:Patients are receiving two sms reminders for a single appointment. I checked the Admin to ensure 1 sms delivered 1 day before the appointment and don't know where else to configure.
thanks

This can only happen for one of two reasons

1. You changed the configuration in your Concierge e.g. added secondary or added future syncs
2. You have the concierge installed on more than one compute
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Post  jnicolas on Mon Apr 12, 2010 2:47 pm

I have the "secondary sync" unchecked.
Concierge is only on one pc.

Today's appointment delivery report shows normal deliveries, i.e. no duplicates. I'm crossing my fingers that the configuration is correct now, but where do I find where I might have added "future syncs"?

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Post  Administrator on Mon Apr 12, 2010 2:54 pm

jnicolas wrote:I have the "secondary sync" unchecked.
Concierge is only on one pc.

Today's appointment delivery report shows normal deliveries, i.e. no duplicates. I'm crossing my fingers that the configuration is correct now, but where do I find where I might have added "future syncs"?

OK.. keep us posted and if you need us to take a look call us
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