patients that don't exist

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patients that don't exist Empty patients that don't exist

Post  azgdds on Thu Apr 22, 2010 8:23 am

This morning I had a patient tell me that they received a text reminder, but it had the wrong name attached. I looked at my account and my actual patient isn't even on the DentalSenders list, but there are there are many patients in my DentalSenders account that I don't even have charts to, with phone numbers I don't have anywhere in my software. I don't know where in the world they came from. How can this be fixed? Can I dump all the existing DentalSenders date base and have it grab it new from Dentrix?

Thank you,
Andrew

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patients that don't exist Empty Re: patients that don't exist

Post  Administrator on Thu Apr 22, 2010 3:18 pm

azgdds wrote:This morning I had a patient tell me that they received a text reminder, but it had the wrong name attached. I looked at my account and my actual patient isn't even on the DentalSenders list, but there are there are many patients in my DentalSenders account that I don't even have charts to, with phone numbers I don't have anywhere in my software. I don't know where in the world they came from. How can this be fixed? Can I dump all the existing DentalSenders date base and have it grab it new from Dentrix?

Thank you,
Andrew

These patients are in your Dentrix database.
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