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Post  drpmc818 on Thu Aug 20, 2009 2:39 pm

my understanding is that a patients email is only updated when they have a appointment remider a dormant patient or birthday. However if i have a patient and i want to send them a campaign about an appoinment , and they gave me a new email how will dental senders update that in their system so that i can send them a message

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Post  Administrator on Thu Aug 20, 2009 3:41 pm

drpmc818 wrote:my understanding is that a patients email is only updated when they have a appointment remider a dormant patient or birthday. However if i have a patient and i want to send them a campaign about an appoinment , and they gave me a new email how will dental senders update that in their system so that i can send them a message

You are correct. With our new Campaign feature you may want to send an email or text message to all patients in your PMS.

Dental Senders may have a lag in data if the patient has provided you their most recent contact details but we have not had a reason to contact them in the time since they provided those details. So how do you get the latest data from your PMS?

1. Go to your server (or the computer where you installed Dental Senders
2. Click the “Start” button (bottom left of your computer screen
3. Click “Programs” or “All Programs”
4. Look for the Dental Senders program
5. Click Concierge and then Concierge Controller
6. A box will open up. Click “Launch Advanced”
7. Click “Upload Patients”

That’s it your done. Give it 15 minutes or so and all your latest information will be uploaded into your Dental Senders account.
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Post  phfd on Wed Dec 02, 2009 1:47 pm

I have followed the posted instructions to add new emails but with no success. Any suggestions or thoughts?

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Post  Administrator on Wed Dec 02, 2009 3:36 pm

phfd wrote:I have followed the posted instructions to add new emails but with no success. Any suggestions or thoughts?

We left a message for you today. We look forward to rectifying this for you.
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