Dentrix Productivity Pack 7

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Dentrix Productivity Pack 7

Post  Ian on Thu Mar 11, 2010 9:34 pm

When will dental senders work with the new dentrix update?

Dental Senders works with SP7 email us info@dentalsenders.com so we can schedule your free upgrade

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Re: Dentrix Productivity Pack 7

Post  Administrator on Fri Mar 12, 2010 12:23 am

Ian wrote:When will dental senders work with the new dentrix update?

We released our update today 3/11/2010. Just give us a call 888-771-6074 and our team will make the change for you.
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Update

Post  Franz67 on Thu Apr 22, 2010 3:08 pm

Do you need to be on a support plan to get the dentalsenders update?

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Re: Dentrix Productivity Pack 7

Post  Administrator on Thu Apr 22, 2010 3:17 pm

Franz67 wrote:Do you need to be on a support plan to get the dentalsenders update?

Yes, this is because it's not a Dental Senders software problem. Dentrix changed the files in their database with this update. We need to get an engineer on your computer to restructure where Dental Senders goes to pull the data. Sorry for the inconvenience and we hope that you find the $25 a month a great value for full support from our engineers.
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Dentrix Productivity Pack 7 Solution

Post  hibbsdds on Sun Apr 25, 2010 8:39 am

How about posting the solution to the data path correction for Dentrix G4 Productivity Pack 7 so that those of us that our computer-savvy can correct the problem?
Thanks!

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Re: Dentrix Productivity Pack 7

Post  Administrator on Sun Apr 25, 2010 9:53 am

hibbsdds wrote:How about posting the solution to the data path correction for Dentrix G4 Productivity Pack 7 so that those of us that our computer-savvy can correct the problem?
Thanks!

Here’s the problem and we deal with it every day (that’s why we’ve had to start charging for premium support) our clients go into the concierge and start changing settings, delete files etc. Our support is spending the day fixings things that clients “play” with and break.

It’s impossible to run the business this way. We want to focus on new features and benefits to all clients. Our support team and engineers are spending more of the day fixing things that clients break. So, to your point while you may be comfortable opening our software and making changes 99% of our clients will mess things up even further and then our engineers will have to spend hours trying to work out what they did? Who pays for this time? Our client’s want everything free (we provide email and text free) however engineers time is very expensive and something has to pay for it when we are fixing things that we didn’t break.

It's impossible to continue adding great new features (which we have to add in order to stay competitive) while supporting things that we didn’t break. If our software breaks we will fix it free. However, if the office breaks it, makes changes on the server etc. then we need to ask folks to help towards these costs. SP7 is a great example, this was an optional update which changed the database structure (we will provide support for G5 when it comes out).

Thank you for your understanding and we hope to have you as a satisfied client for years to come.
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Re: Dentrix Productivity Pack 7

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