Deliveries

How do I set deliveries of the emas & text?

If the patients scheduled twice in the same day, will the system send 2 emails & 2 texts, I rather it did not....

asdc01 wrote:If the patients scheduled twice in the same day, will the system send 2 emails & 2 texts, I rather it did not....

No, the patient will receive 1 email and 1 text message reminder. The reminder will contain have the time of the earliest scheduled appointment.

asdc01 wrote:How do I set deliveries of the emas & text?

Please view this link https://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/text-messages-is-it-possible-for-me-to-prevent-a-patient-from-receiving-a-text-or-e-mail-in-the-future-t20.htm

It is available in FAQ. You may also want to view the video tutorials.

I need to know how I can set my delivery days, for example email 4 days before appt. & text one day before appt. Is this possible?

asdc01 wrote:I need to know how I can set my delivery days, for example email 4 days before appt. & text one day before appt. Is this possible?

The emails and text messages go out at the same time and on the same day e.g. if you have set your reminders to go out on Monday at 10AM for Wednesday’s appointments then the text and emails will go out on Monday at 10AM.

If you have set a Future Reminder date set to 14 days then those emails and text messages will also go out at 10AM.

To see how many days in advance your appointment reminders go out you need to be at your server (the computer where Dental Senders was set up).

1. Click the “Start” button
2. Click “Programs/All Programs” button
3. Look for “Dental Senders” usually over on the far right
4. Click “Concierge” and then “Concierge Controller”
5. The Concierge will open up
6. Click “Admin”
7. Primary sync time shows you the time your Appointment Reminders are delivered at
8. If you click the “Enable Future Sync” check box then this enables the “Save the Date” reminders to be sent
9. You will want to go to “Set Up and Delivery” tab
10. Click “Days of Operation”
11. Go down to the “Future Reminders” this is a “Save the Date” email and text message. This can go out anywhere from 7-30 days in advance of the patients appointment (depending on the number you place in the box).
12. You will have to do this for each day e.g. if you want a “Save the Date” reminder to go out 14 days in advance of the appointment you will want to put 14 in the Future Reminder box for Monday, then go to the Tue tab and put 14 in the box there, same with Wed etc

Wish I could send an email & text to my patients when they are 5 months past due and 9 months past due. Also want to send a reminder one week prior to their scheduled visits, b/c we call them to confirm the night before anyway. Would be sweet if we could customize the frequency in months or weeks prior to their scheduled visit or when they are due or past due for recall. Just my two cents. Any plans to make that a possibility?

bderenzy wrote:Wish I could send an email & text to my patients when they are 5 months past due and 9 months past due. Also want to send a reminder one week prior to their scheduled visits, b/c we call them to confirm the night before anyway. Would be sweet if we could customize the frequency in months or weeks prior to their scheduled visit or when they are due or past due for recall. Just my two cents. Any plans to make that a possibility?

Hi bderenzy,

Many thanks for your questions. The good news is we already offer many of the features you are looking for.

Wish I could send an email & text to my patients when they are 5 months past due and 9 months past due.

We call this the “Dormant Patient Reactivation”. When your Dental Senders was set up this was defaulted to 12 months. However you can change this to 5 months or 9 months. Please call us and we can walk you through how to make the setting.

Also want to send a reminder one week prior to their scheduled visits, b/c we call them to confirm the night before anyway.

Yes, you can do this. You can have your reminders go out anywhere from 1-6 days in advance of the appointment (this is an appointment reminder) and anywhere from 7-30 days in advance of the appointment (this is a save the date). Call us to help you set this up. 888-771-6074.


Would be sweet if we could customize the frequency in months or weeks prior to their scheduled visit or when they are due or past due for recall. Just my two cents. Any plans to make that a possibility?

Hope this helps,

The Dental Senders Team

Thanks Tony! Very helpful on the phone. Took less than 5 minutes to fix for me.

How do I change the date dental senders sends reminders?

castlepe wrote:How do I change the date dental senders sends reminders?

Please click on link for previous posting, thank you. https://dentalsenders.forumotion.com/frequently-asked-questions-faqs-f2/deliveries-t29.htm