Dental Senders Q & A Forum
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Dental Senders Q & A Forum

A complete forum to help answer any simple questions related to your Dental Senders software and web services.


Email Problem

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Email Problem Empty Email Problem

Post  vsood933 Wed Sep 22, 2010 3:36 pm

Some of my patients say they are not receiving the email reminders even though Dental Senders shows that an email was sent. I asked patients to check their spam box and still no reminder emails. How can I get this fixed? Thanks.

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Email Problem Empty Re: Email Problem

Post  Administrator Thu Sep 23, 2010 1:23 pm

vsood933 wrote:Some of my patients say they are not receiving the email reminders even though Dental Senders shows that an email was sent. I asked patients to check their spam box and still no reminder emails. How can I get this fixed? Thanks.

If we show the email has been sent then chances are the receiver may be blocking it. Please have them add noreply@dentalsenders.com to their "white list" i.e. as a contact in their address book. Thanks
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