An appt reminder went out for an appt that was not there

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An appt reminder went out for an appt that was not there

Post  Levinede on Thu May 13, 2010 8:54 am

Hi there!

I just received an email confirmation for an appointment that didn't exist in our schedule!

The appointment was removed yesterday, prior to a sync. The reminders for Monday went out today as normal, but this appointment was in the mix somehow, and now the patient confirmed it!

Why did this happen?
I feel like an idiot for having to call her to say sorry, there is an error in our technology here.

Any thoughts?
-Matt Vandermeuse
the Levine Dental Team

Levinede
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Re: An appt reminder went out for an appt that was not there

Post  Administrator on Wed May 19, 2010 10:18 am

Levinede wrote:Hi there!

I just received an email confirmation for an appointment that didn't exist in our schedule!

The appointment was removed yesterday, prior to a sync. The reminders for Monday went out today as normal, but this appointment was in the mix somehow, and now the patient confirmed it!

Why did this happen?
I feel like an idiot for having to call her to say sorry, there is an error in our technology here.

Any thoughts?
-Matt Vandermeuse
the Levine Dental Team

Matt,

We will call you and review your files. We will get to the bottom of this. The reality is this just doesn't happen. There must be something in the software that triggered this event.
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Re: An appt reminder went out for an appt that was not there

Post  Levinede on Thu May 20, 2010 12:28 pm

Thank you for looking in to it.

I'll look forward to hearing from you guys!
-Matt

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Re: An appt reminder went out for an appt that was not there

Post  Administrator on Fri May 21, 2010 1:15 pm

Levinede wrote:Thank you for looking in to it.

I'll look forward to hearing from you guys!
-Matt

We called today and left a message with your answering service. Call us on 888-771-6074 and ask for Tony.
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