Dormant Reactivation won't go above 12 months. RealTime Sync?

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Dormant Reactivation won't go above 12 months. RealTime Sync?

Post  HersheyDMD on Thu Sep 30, 2010 4:26 pm

I thought we can set the Dormant Reactivation to up to 18 months. I tried to change it to 17 months in the Concierge, but it doesn't let me go beyond 12 months.
Also, what is the Enable RealTime Sync? And the RealTime Sync hours? I checked it off, but not sure if I should have.

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Re: Dormant Reactivation won't go above 12 months. RealTime Sync?

Post  Administrator on Wed Oct 06, 2010 6:13 pm

HersheyDMD wrote:I thought we can set the Dormant Reactivation to up to 18 months. I tried to change it to 17 months in the Concierge, but it doesn't let me go beyond 12 months.
Also, what is the Enable RealTime Sync? And the RealTime Sync hours? I checked it off, but not sure if I should have.

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Still not working

Post  HersheyDMD on Thu Nov 11, 2010 8:53 pm

I called last month and someone logged into my computer and changed the XML file so that Dormant Reactivation would be 18 months instead of 12. The Concierge still shows 12 months, it won't go above 12, but the XML file shows 18 months. Still the e-mails are going out at 12 months not 18. Both Recare and Dormant are going out at the same time to the same patients 12 months after their last visit.

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Re: Dormant Reactivation won't go above 12 months. RealTime Sync?

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